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Help Center

Frequently Asked Questions

Find clear answers about Lvlup Accounts, Starter Accounts, payments, platforms,
verification, support, Lvlup Elite and the Affiliate Program.

1Getting Started

Lvlup Futures is a futures evaluation company operated by LVLUP One UG in Germany. It provides structured evaluation programs through which traders can demonstrate their performance and qualify for simulated funded accounts.

Lvlup offers two separate account structures, Lvlup Accounts and Starter Accounts, across four account sizes.

Yes. Lvlup Futures operates through LVLUP One UG (limited liability), a registered German company.

Registered office:
Am Langenwall 1
18439 Stralsund, Germany

Commercial Register: HRB 23184
VAT ID: DE461792748

Choose the account type and size that match your preferred structure, then press Proceed.

You will be redirected to the external Lvlup dashboard, where you can sign in or create an account, review the final configuration and complete payment.

No. The public website helps you compare and select an account, but it does not process purchases.

Payment, discount codes, platform selection, add-ons and account management are handled securely inside the external dashboard.

Evaluations and funded accounts operate in a simulated trading environment unless a separate agreement states otherwise.

Trading performance is measured using simulated market conditions, while eligibility for funded access and payouts remains subject to the applicable account terms.

Account availability depends on compliance requirements, payment-provider restrictions and the current restricted-country policy.

Review the latest Restricted Countries page before continuing to the dashboard.

Account, payment and technical questions should be submitted through the Lvlup support portal or live chat.

The support team is available 24 hours a day, seven days a week.

2Account Types

Lvlup Futures offers two account structures:

Lvlup Accounts

Flexible evaluations with Monthly or One-Time payment options. After passing, the trader completes KYC and pays the required activation fee before the funded account becomes active.

Starter Accounts

One-Time Fee evaluations with no monthly subscription and no activation fee after passing.

What account sizes are available?

Both Lvlup Accounts and Starter Accounts are available in:

$25,000
$50,000
$100,000
$150,000

The targets, drawdown limits, contract allowances and payout conditions depend on the selected account type and size.

A Lvlup Account is the main flexible account structure.

Traders can choose between Monthly and One-Time evaluation payment options. Funded Lvlup Accounts offer an 80% base profit split and biweekly payout access under the applicable conditions.

A Starter Account is a One-Time Fee evaluation designed for traders who prefer a simpler payment structure.

Starter Accounts have no monthly evaluation subscription, no activation fee after passing and a 100% funded profit split, subject to their separate payout conditions.

Starter Accounts are available at the following One-Time Fees:

Account size One-Time Fee

25K - $129
50K - $194
100K - $259
150K - $324

Starter discounts are capped at a maximum of 10%.

Choose a Lvlup Account when you want flexible Monthly or One-Time evaluation payment options and a structure designed for ongoing funded progression.

Choose a Starter Account when you prefer a single upfront fee, no activation fee and a 100% profit split.

Review the Evaluation comparison before selecting an account because each structure has different funded and payout conditions.

After passing, you must complete identity verification and pay the required activation fee before the funded Lvlup Account becomes active.

The activation payment must be completed within 30 days of passing.

After passing, complete the required identity-verification and account-review process.

Starter Accounts do not require an additional activation fee before funded access.

Billing & Payments

  • The monthly payment applies only while the evaluation remains active.

    Billing stops when the evaluation is passed, breached or cancelled. It does not continue as a monthly funded-account subscription.

  • The trader pays once for access to the Lvlup evaluation instead of using a recurring monthly subscription.

    After passing, the required activation fee must still be paid before the funded account becomes active.

  • Starter Accounts are available through a One-Time Fee only.

    There is no monthly Starter subscription and no separate activation fee after passing.

  • Lvlup Accounts require an activation fee after the evaluation is passed.

    Starter Accounts do not have an activation fee.

    The applicable Lvlup activation amount is shown in the external dashboard before payment.

  • No ongoing monthly evaluation charge applies after a Lvlup Account is passed and activated.

    Starter Accounts also have no funded monthly subscription.

  • Yes. An active monthly Lvlup evaluation can be cancelled through the dashboard.

    You will retain access until the end of the current paid billing period, and no further monthly renewal will be charged.

  • A One-Time evaluation does not have a recurring subscription to cancel.

    The account remains available according to its evaluation lifecycle unless it expires, becomes inactive or is breached.

  • Available promotional or affiliate codes can be entered inside the external dashboard.

    The dashboard will show the adjusted price before payment. Starter Account discounts cannot exceed 10%.

  • Discount-code stacking depends on the promotion and dashboard rules active at checkout.

    The dashboard will automatically apply only the discounts that are eligible for the selected account.

  • Available payment methods are displayed in the external dashboard during checkout.

    Payment availability can vary based on location, account type and current payment-provider support.

  • Refund eligibility depends on the account status, payment method and applicable purchase terms.

    Once trading activity has started, the evaluation is generally not eligible for a standard refund. Contact support before placing a trade if you believe a payment was made incorrectly.

Dashboard

  • Pressing Proceed redirects you from the public website to the external Lvlup dashboard.

    Your selected account type and size should carry into the dashboard, where you can sign in, register and complete the remaining configuration.

  • No. You can review account options on the public website before creating a dashboard account.

    You will be asked to sign in or register when you continue through the Proceed button.

  • The external dashboard handles:

    • Account configuration
    • Platform selection
    • Monthly or One-Time payment selection
    • Discount codes
    • Optional add-ons
    • Payment
    • Subscription management
    • KYC
    • Activation payments
    • Funded-account access
    • Payout requests
    • Affiliate tracking
  • The dashboard may allow you to review or adjust available options before payment, including platform, payment type and eligible add-ons.

    The final order summary should always be reviewed before completing checkout.

  • Your dashboard displays your active evaluations, funded accounts, payment status and other account information.

    Account credentials and platform-access details are also delivered through the dashboard or associated account communications.

  • Monthly evaluation subscriptions can be reviewed and cancelled from the relevant dashboard billing section.

    Cancellation prevents the next renewal while maintaining access until the current paid period ends.

  • The activation payment is completed inside the external dashboard after the Lvlup evaluation has been passed.

    The funded account becomes available after the required payment, verification and account review are completed.

Platforms

  • Lvlup Futures currently supports:

    • DXtrade
    • Volumetrica

    Platform availability is shown in the external dashboard during account configuration.

  • The trading platform is selected inside the external dashboard before the account purchase is completed.

  • Lvlup Account pricing may vary between DXtrade and Volumetrica.

    The final price for the selected account, size, payment option and platform is shown in the dashboard before payment.

  • Volumetrica is a futures trading and market-analysis environment offering professional charting, order-flow tools and execution functionality.

    Availability and pricing depend on the selected account.

  • DXtrade is a trading platform used to access supported futures accounts and manage trades through its available desktop or web environment.

  • The Lvlup Trading Terminal is a proprietary trading environment currently in development.

    It is planned as a future addition to the Lvlup ecosystem and is not yet available for live account selection.

  • A waitlist may be made available before launch.

    When active, the website will provide a dedicated registration form for product updates and early-access announcements.

Verification & Payouts

  • KYC means Know Your Customer. It is an identity-verification process used to confirm that an account belongs to the registered trader.

    KYC helps protect accounts, payouts and the integrity of the program.

  • Lvlup Futures uses Sumsub for identity verification.

  • KYC is normally completed after passing the evaluation and before funded-account activation or payout access.

    Additional verification may be requested when required for account security or compliance.

  • Sumsub may request a government-issued identity document and additional verification information.

    The exact requirements depend on the trader's country and the verification checks required for the account.

  • Approved payouts are currently supported through:

    • Rise
    • Crypto

    Available options may depend on location and compliance eligibility.

  • Approved Lvlup payout requests are generally processed within 24 to 48 hours after review.

    This processing period is separate from the account's payout-eligibility schedule.

  • No. Payouts must be made to the verified account holder through an approved payout method.

    Account ownership, KYC information and payout details must belong to the same person.

  • A request may be reviewed for identity verification, account-rule compliance, trading activity, payout eligibility and payment-provider requirements.

    Additional review helps ensure that the payout is sent securely to the correct trader.

Add-Ons

  • Payout Protector is the primary optional account enhancement currently offered by Lvlup Futures.

    Available add-ons are shown during account configuration in the external dashboard.

  • Payout Protector can protect eligible funded gains if a covered funded Lvlup Account experiences a qualifying hard breach.

    The account still closes after the breach, but eligible gains may remain payable under the applicable conditions.

  • Payout Protector adds 25% to the selected eligible account price.

  • No. It is an optional enhancement.

    An account can be purchased and traded without adding Payout Protector.

  • Payout Protector must be selected during the eligible account-purchase process.

    It cannot be added after the account has already experienced a breach.

  • No. Payout Protector does not increase the drawdown limit, remove trading conditions or keep a breached account active.

    It only affects the treatment of eligible funded gains after a qualifying breach.

  • Availability is shown in the external dashboard during account configuration.

    Only account types and purchases marked as eligible should display the Payout Protector option.

Account Breach

  • A breach closes the affected account and prevents further trading activity through it.

    The dashboard will display the account status after the breach has been recorded.

  • No. Breached accounts cannot be reset, restored or reopened.

    A trader who wants to continue must purchase a new evaluation.

  • No. A breached account cannot be reactivated by paying an additional fee.

    A new evaluation must be started.

  • Monthly evaluation billing stops after the account has been breached.

    The breached account cannot be used for the remaining billing period.

  • Yes, provided your account remains eligible and you continue to comply with the program's account and allocation requirements.

  • Eligible gains in a breached funded Lvlup Account may be protected when valid Payout Protector coverage applies.

    Without applicable protection, remaining gains may become ineligible under the funded-account terms.

Lvlup Elite

  • Lvlup Elite is a private recognition tier for traders who demonstrate verified performance over time.

    It is designed to offer recognition, member credentials, events, experiences and rewards beyond the standard funded journey.

  • No. Elite membership cannot be purchased through a fee or subscription.

    It must be earned through verified trading achievements.

  • A trader qualifies by accumulating 10,000 verified Elite points.

    The 10,000 entry points are redeemed when membership begins. Any points above the entry requirement remain in the member's balance.

  • Elite points can be earned through:

    • 1 point per $1 paid out by Lvlup Futures
    • 0.1 points per $1 from an approved external futures payout
    • 200 points for a passed Lvlup Account
    • 50 points for a verified passed account at another futures firm

    External achievements are subject to verification.

  • Elite membership remains active for 12 months from the member's activation date.

    Members must requalify through verified performance to maintain membership for another annual period.

  • Benefits can include:

    • Digital and physical Elite member cards
    • Private member events
    • Exclusive trips and experiences
    • Profile recognition
    • Achievement credentials
    • Access to the Elite progression system
    • The ability to use points toward eligible experiences
  • For eligible Elite events and experiences:

    1 Elite Point = $1

    Points may be used to cover an experience in full or applied as a partial discount.

  • The 10,000 points required for entry are redeemed when membership begins.

    Any verified balance above 10,000 remains available in the member's account.

  • Yes. Approved payouts from other futures prop firms can contribute Elite points after valid proof has been submitted and approved.

Affiliate Program

  • Approved affiliates receive a unique referral link or discount code.

    When an eligible customer completes a qualifying purchase using that referral, the commission is recorded in the affiliate dashboard.

  • Complete the Affiliate Application with your personal or business information, audience details and intended promotional methods.

    Applications are reviewed before affiliate access and codes are activated.

  • Approved affiliates earn 10% commission on eligible:

    • Monthly evaluation payments
    • One-Time evaluation payments
    • Activation fees

    Commission is tracked through the affiliate dashboard.

  • Affiliate payouts are available every 14 days after the applicable verification and approval process.

  • Affiliate payouts are supported through:

    • Crypto
    • Rise

    KYC must be completed before the first payout can be processed.

  • No minimum affiliate payout amount currently applies.

  • Lvlup Futures does not charge an internal affiliate payout fee.

    External payment providers may apply their own network or processing costs.

  • Yes. Affiliates can request a preferred custom code during the application or approval process.

    All codes remain subject to availability, review and activation.

  • The affiliate dashboard can display:

    • Referral activity
    • Qualifying purchases
    • Commission earned
    • Payout history
    • Available commission balance
    • Affiliate rewards and progress
  • Path to Retainer is a performance-based affiliate progression opportunity.

    An affiliate who generates at least $3,000 in commission for two consecutive months may qualify for a fixed $5,000 monthly retainer, paid in addition to ongoing commission earnings.

    Eligibility remains subject to performance review and the applicable agreement.

  • Affiliate performance is reviewed every 14 days.

    Reviews may consider referral quality, sales performance, compliance, promotional conduct and continued program eligibility.

Need More Help?

Still Have Questions?

Get assistance with account access, payments, verification, platforms or dashboard issues through the appropriate support channel.

info@lvlupfutures.com

For General Enquiries

Am Langenwall 1 18439 Stralsund, Germany

Registered Office